Job Descriptions: 

• Work hours: 8:00 – 17:00, from Monday to Friday, one Saturday morning per month.

• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).

• To establish + strengthen operational relations with customer contact(s) through daily interactions, regular care visits + proactively advising + consulting to ensure customer satisfaction.

• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.

• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.

• To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.

• To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.

• To create, review + refine customer reports.

• To ensure delivery against all financial targets + strategic objectives.

     Job Requirements:

• Bachelor's degree in International Business/ Supply chain/ Logistics (related educational background is acceptable). 

• Having 2 years of working experience in Air Logistics Operation (Import/ Export).

• Good knowledge of international freight forwarding.

• Customer orientation.

• Willing to learn and Having good communication skills.

• Good command of English (both verbal & written).

     Benefits:

• Attractive salary + bonus.

• Additional Health Care.

• Annual leave/ Company trip/ Training.

     Contact:

 KUEHNE + NAGEL CO., LTD VIETNAM

• Address: Le Thanh Ton street 72, Vincom Center, District 1, Ho Chi Minh.

• Tel: 028 7109 5745 (Ms Trinh) – Ext: 135

• Email: trinh.la@kuehne-nagel.com