Job Description: 

• Receive information and requests from customers.

• Being the main contact person with customers, building the working process between

the sales department and customers.

• Receive information from customers, prepare plans and coordinate with related

departments to ensure the process.

• Monitor the operation process and coordinate with related departments and update

the status of goods arriving to customers.

• Monitor and coordinate with other departments to ensure that the process is

implemented in a strict and timely manner according to the company's regulations.

• Report and follow up on customer service contract requirements.

• Work with departments to establish and define a clear process to resolve customer

inquiries to eliminate possible complaints.

• Perform related duties according to company regulations.

     Requirements: 

• University graduate in related majors.

• Preferably have at least 6 months - 1 year of experience or more in a similar position

(CS Staff, Document Staff) in the Logistics/ Forwarding/ Import-Export industry.

• Fresh graduates, majoring in Logistics can apply.

• Basic understanding of the types of services in the Logistics industry.

• Good communication, understanding of the characteristics of the customer service

profession.

• Good MS Office skills.

• Good English.

     Contact: 

YUSEN LOGISTICS VIETNAM CO., LTD – HCM BRANCH

• Address:

+ Room 700-708, Saigon Riverside office building, 2A-4A Ton Duc Thang, Ben Nghe

Ward, Dist 1, HCMC.

+ Lot CN3.3C, Dinh Vu Industrial Park, belonging to Dinh Vu  Economic Zone, Dong Hai

Ward 2, Hai An District, Hai Phong.

+ No. 06, Freedom Avenue, Vietnam - Singapore Industrial Park, Thuan An Town, Binh

Duong Province.

• Contact person: Ms. Gentle

• Tel: 84-28-3822-4407 Ext. 676

• Email: kimhien.bui@vn.yusen-logistics.com